![]() The automaker says it’s doing its best to produce and install replacement parts in the hundreds of thousands of vehicles still carrying the DPS6 transmissions. “.plagued by numerous problems and safety concerns … transmission slips, bucking, kicking, jerking, harsh engagement, premature internal wear, sudden acceleration, delay in downshifts, delayed acceleration, difficulty stopping the vehicle, and eventually catastrophic transmission failure,” So far, however, multiple owners report their cars sitting in lots waiting for parts while constantly contacting dealerships for updates on their vehicles. The automaker hasn’t been so transparent in the past, so it doesn’t seem like a big ask. “Counting down the days until my 2023 Subaru Forester is ready at the end of January.”Ĭustomers told Freep they just want a reasonable amount of transparency if it’s going to take weeks or months to repair their vehicles, they want to know. ![]() I’ve since purchased and installed a new battery,” she said. “Battery was shot when I came to collect my vehicle they hadn’t bothered to run it for the several months it was in their custody. Molly Augustin of Robbinsdale, Minnesota, paid $125 to have her 2012 Ford Focus towed to her dealership in July, then parked in a storage lot with similar vehicles awaiting a parts replacement, she said. He went and bought a Chevy Trailblazer while waiting. Randy Blankinship of Midwest City, Oklahoma, waited as his 2014 Focus sat in the shop four months for that critical part. ![]() Longtime customers who support the Dearborn automaker find themselves buying competitors’ products.
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